User Data Deletion

1. Disconnect the Facebook app

You can remove SAMRUOL’s access through the Apps and Websites area of your Facebook settings. This stops future access through that connection. It may not automatically delete information already stored by SAMRUOL or by the business whose Page you contacted.

2. Submit a deletion request

1. Email [email protected] with the subject “Data Deletion Request.”
2. Tell us the name used with the service, the Facebook Page or profile name involved, the relevant business or workspace, and which information you want deleted.
3. Do not send a password, Page access token, payment-card number, or other secret information.
4. If someone submits on behalf of a business or another person, we may request evidence of authorization.

3. What happens next

• We acknowledge the request and may ask for limited details to verify identity and locate the correct records.
• We delete or anonymize eligible data under our control within 30 days and send confirmation to the requesting email address.
• If the connected business controls the information, we may forward the request to that business or help it complete the deletion.
• We may retain limited records where required by law, security, fraud prevention, backup integrity, or a valid dispute, and will explain this when applicable.

4. Data covered by a request

Depending on the verified request and our role, deletion can cover Meta account-scoped identifiers, stored Messenger conversations, attachments, lead details, contact records, Page connection records, and workspace data associated with the requester.

Removing one person’s records does not require deletion of unrelated business records or information that SAMRUOL does not control, including data retained independently by Meta or by a connected business.